MediaTech Shipping Policy

At MediaTech, we are committed to providing a smooth, secure, and reliable delivery experience for all our customers.

Delivery Time

Orders are typically delivered within 5–7 business days, depending on product availability and delivery location.

Delivery timelines may vary during holidays, promotional periods, or unforeseen circumstances.

Delivery Conditions

  • Delivery service is provided up to the customer's location according to the building access conditions.

  • In cases where delivery access is difficult, including but not limited to narrow staircases, restricted entryways, or safety concerns, the order may be delivered to the nearest accessible point.

  • If an elevator is available and operational, delivery to any floor will be completed without additional handling limitations.

Product Inspection Upon Delivery

Customers are required to inspect the product carefully at the time of delivery while the courier is present.

Please verify:

  • Product condition

  • Product model and specifications

  • Quantity and included accessories

  • External packaging condition

By signing the delivery receipt, the customer confirms that:

  • The order was received in good condition

  • The delivered items match the order

  • No visible damage or missing items were identified upon delivery

After the delivery confirmation is signed, MediaTech reserves the right to reject claims related to visible external damages or missing contents that were not reported at the time of delivery.

Delivery Verification

For security and fraud prevention purposes:

  • The customer may be requested to provide identification verification upon delivery.

  • Orders paid online may require verification matching the order information.

MediaTech reserves the right to refuse delivery if verification requirements are not completed successfully.

Failed Delivery Attempts

If the customer is unavailable or unreachable during the scheduled delivery:

  • Our delivery team will attempt to contact the customer.

  • Additional delivery attempts may result in delays or extra shipping charges.

Important Notes

  • Delivery dates are estimates and may occasionally be affected by logistics conditions outside our control.

  • Customers are responsible for ensuring accurate shipping information and contact details before completing the order.

  • Any special delivery requests are subject to approval and operational availability.

Need Assistance?

For any shipping-related inquiries, our customer support team is always available to assist you.

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