At MediaTech, we are committed to providing a smooth, secure, and reliable delivery experience for all our customers.

---

Delivery Time

Orders are typically delivered within 5–7 business days, depending on product availability and delivery location.

Delivery timelines may vary during holidays, promotional periods, or unforeseen circumstances.

---

Delivery Conditions

• Delivery service is provided up to the customer's location according to the building access conditions.

• In cases where delivery access is difficult, including but not limited to narrow staircases, restricted entryways, or safety concerns, the order may be delivered to the nearest accessible point.

• If an elevator is available and operational, delivery to any floor will be completed without additional handling limitations.

---

Product Inspection Upon Delivery

Customers are required to inspect the product carefully at the time of delivery while the courier is present.

Please verify:

• Product condition

• Product model and specifications

• Quantity and included accessories

• External packaging condition

By signing the delivery receipt, the customer confirms that:

• The order was received in good condition

• The delivered items match the order

• No visible damage or missing items were identified upon delivery

After the delivery confirmation is signed, MediaTech reserves the right to reject claims related to visible external damages or missing contents that were not reported at the time of delivery.

---

Delivery Verification

For security and fraud prevention purposes:

• The customer may be requested to provide identification verification upon delivery.

• Orders paid online may require verification matching the order information.

MediaTech reserves the right to refuse delivery if verification requirements are not completed successfully.

---

Failed Delivery Attempts

If the customer is unavailable or unreachable during the scheduled delivery:

• Our delivery team will attempt to contact the customer.

• Additional delivery attempts may result in delays or extra shipping charges.

---

Important Notes

• Delivery dates are estimates and may occasionally be affected by logistics conditions outside our control.

• Customers are responsible for ensuring accurate shipping information and contact details before completing the order.

• Any special delivery requests are subject to approval and operational availability.

---

Need Assistance?

For any shipping-related inquiries, our customer support team is always available to assist you.

• Hotline: N/A

• Email: N/A@mediatech.com

Thank you for choosing MediaTech.
Premium Technology for Everyday Living.

Return & Exchange Policy

At MediaTech, customer satisfaction is our priority. We are committed to delivering premium products and a seamless shopping experience. Please read our Return & Exchange Policy carefully before submitting any request.

---

Return & Exchange Eligibility

Customers may request a return or exchange within 14 days from the date of receiving the order, subject to the following conditions:

• The product must be unused, undamaged, and in its original condition.

• All original packaging, accessories, manuals, warranty cards, and free gifts must be included.

• The original invoice or proof of purchase is required.

• Products must not show signs of misuse, physical damage, liquids, burns, unauthorized repairs, or modifications.

MediaTech reserves the right to reject any return request that does not meet these conditions.

---

How to Request a Return or Exchange

To initiate a return or exchange request, please contact our Customer Support Team through:

• Hotline: N/A

• Email: N/A@mediatech.com

Please provide:

• Order number

• Product details

• Reason for return or exchange

• Photos/videos if the item is damaged or incorrect

Our support team will guide you through the next steps.

---

Damaged, Defective, or Incorrect Products

Customers must inspect orders immediately upon delivery.

If you receive:

• A damaged product

• A defective item

• An incomplete order

• The wrong product

You must contact MediaTech within 24 hours of delivery.

Failure to report the issue within this period may result in rejection of the claim.

For approved cases:

• The item will be collected and inspected.

• A replacement, exchange, or full refund will be processed accordingly.

All shipped items, accessories, and promotional gifts must be returned together. Missing items may result in rejection of the request.

---

Product Inspection Process

All returned products undergo a technical inspection by our quality control team.

• If the issue is confirmed, the return or exchange will be approved.

• If no manufacturing defect or shipping issue is found, the request may be rejected and the item returned to the customer.

Inspection and review may take between 3–5 business days after receiving the returned product.

---

Refund Policy

Once your return is approved, refunds will be processed using the original payment method whenever possible.

Refund timelines:

• Credit/Debit Cards: 5–14 business days depending on the bank

• Wallet Payments: 2–7 business days

• Cash Refunds: Based on customer verification requirements

Shipping fees are non-refundable unless the return is due to:

• Wrong item shipped

• Manufacturing defect

• Shipping damage

---

Exchange Policy

Customers may exchange products within the eligible return period, subject to stock availability.

If the requested replacement product has a price difference:

• Customers must pay the difference for higher-priced items.

• The remaining balance will be refunded for lower-priced items.

---

Non-Returnable Products

The following items cannot be returned or exchanged:

• Products damaged due to misuse or negligence

• Products without original packaging

• Clearance or final-sale items

• Gift cards

• Personalized or special-order items

• Hygiene and personal-care related products after opening

• Products missing accessories or components

---

Warranty Coverage

MediaTech products are covered by an official warranty against manufacturing defects, subject to the terms and duration specified for each product.

Warranty does not cover:

• Accidental damage

• Electrical misuse

• Liquid damage

• Unauthorized maintenance

• Normal wear and tear

---

Consumer Rights

This policy is compliant with applicable Consumer Protection regulations. MediaTech reserves the right to update or modify this policy at any time without prior notice.

---

Need Assistance?

Our customer experience team is always here to help.

• Hotline: N/A

• Email: N/A@mediatech.com

• Working Hours: Daily from 10 AM to 10 PM

Thank you for choosing MediaTech.
Premium Technology for Everyday Living.